I come from a retail sales background but one of the things I love the most is just being surrounded by a range of diverse personalities. Prior to working as a DSNA I was in tourism and hospitality. I thought working for the blood service is something only nurses would do. I started off working as a carer at the nursing home. One of the most important things is making our donors feel really valued, they’re giving a selfless gift so you want to make them feel important and you want them to come back. Getting over the initial fear of needle-in is a challenge but the training and support is excellent. You have the chance to complete a Certificate III and although it’s challenging it’s something to be proud of. One of the biggest challenges is when a donor becomes unwell. What is rewarding for me is being able to go there and make them feel comfortable and be at ease and feel safe. There is a lot of variation to the role which is fantastic so every day I might be doing something different but there is also a lot of responsibility and you do need to be adaptable and professional so that the centre can meet the changing needs of the business. There is a lot of responsibility that goes with the role but that responsibility is enjoyable. They’re the starting point of saving lives so you want them to feel really important and special. You get little snippets of their life and they get snippets of your life. It’s just a very rewarding role, I guess you always know that at the end of the day we have done a little bit of something to change somebody’s life.